Terms of Use: Coping With Canines

 

Please read the Terms of Use for the Program carefully and in their entirety before purchasing and using Coping With Canines (hereinafter referred to as the “Program”). The Program and its content are owned by Jessica Adam and Handlers & Humans LLC.

DEFINITIONS

“Coach”, “Company”, “We”, “I”, “Our”, or “Us” means Jessica Adam and Handlers & Humans LLC.

 

“Participation”, “Participating”, “Using”, or “Use” means reading, implementing, trying, or otherwise engaging in the Program.

 

“Program” means Coping With Canines Program, including Course and Community.

 

“You”, “Your”, “User” or “Client” means the purchaser and person using the Program.

CONSENT

By purchasing, enrolling, and participating in the Program, you implicitly and voluntarily agree to act in accordance with, and abide by, these Terms of Use.

PROGRAM OUTLINE

For the cost of one hundred and ninety seven dollars ($197.00 USD) or two hundred and twenty four dollars ($224.00) paid over two equal payments across two months, Client agrees and understands that he/she is purchasing access to Coping With Canines, an informational online course and group coaching program. The program includes access to recorded course content and materials (lectures, recordings, assignments, written materials, videos, worksheets, etc.), 1 live group coaching session per week, and access to a private discussion community.

Once Client has joined, their Program access will run for a period of 6 weeks. While Client is active in the Program, Coach will provide the following products and/or services to members:

• Online course comprised of video lessons, worksheets, and other materials
• A minimum of 1 live group coaching session per week (not recorded)
• Access to private community discussion board group

Course materials are available for lifetime access, but access to live group calls and discussion community will end at the completion of the six weeks unless Client decides to opt in to optional continuing support membership. 

DISCLAIMER - Medical

The purpose and goal of the Coping With Canines Program is to provide group coaching services and informational materials. Program and content contained within the Program is not to be considered medical advice, and nothing within the Program is intended to provide or act as a substitute for medical or mental health treatment. 

By participating in the Program, you understand that Jessica Adam is working as a life coach.

Client understands and agrees that while Coach is a licensed professional counselor and has been trained and educated to provide counseling services in the Commonwealth of Pennsylvania, Program and Handlers & Humans LLC offers coaching services only, separate and apart from Coach’s professional practice or licensure. 

There are no counseling or therapy-based elements to Program, and Program is not meant for those who are in need of (or think they may be in need of) counseling or therapy services. 

Client’s enrollment into Program does not make him/her Coach’s patient, and no therapist-patient relationship is being formed. Coach is not attempting nor suggesting Client enroll in Program in place of a personalized consultation with a licensed professional counselor in your geographical area. Program is not intended to be a substitute for medical treatment or therapy/counseling, nor is Program designed to provide Client with a medical diagnosis, treatment, or other medical services. 

By purchasing and participating in Program, you, the purchaser of the Coping With Canines Program (Client) understands and agrees Program is not providing any medical advice, is not providing any counseling or therapy services, is not a substitute to Client seeking personalized therapy for his/herself, nor is it attempting to diagnose or treat any mental or physical medical conditions. 

Coach encourages Client to consult a physician and/or a licensed therapist if he/she suspects he/she may benefit from such services. We will assume that all individuals choosing to purchase Program will have previously obtained clearance and permission from their applicable personal medical physician or therapist and has concluded that the coaching Program offered is right for them. Nothing contained within Program is intended to diagnose, cure, treat, or prevent any medical condition or disease, nor is it to be considered medical advice in any capacity.

You are expected to discuss any changes to your health, diet, or exercise regimen with your physician or another medical professional first before trying them.

This Program is for informational and educational purposes only. The information and education provided in this Program is not intended or implied to supplement or replace professional medical treatment, advice, and/or diagnosis. 

 Although we do our best to make sure all of the Program’s content is up to date and/or accurate, we do not make any representation that all the information is accurate or free of errors at all times. We do not assume any responsibility for accuracy of the Program’s information, or its safety or efficacy as it applies to you. You should review any and all changes to your diet, lifestyle, exercise regimen, or supplement routine with your medical professional.

 DISCLAIMER - No Warranties, Guarantees, or Representations Are Being Made

We do not offer any representations, guarantees, or warranties, of any variety, regarding the Program in any way. The Program is offered “AS IS” and without representations, guarantees, or warranties of any kind, including but not limited to, implied warranties of merchantability and fitness for a particular purpose, neither express nor implied, to the extent permitted by law.  We are not liable for damages of any kind related to your use of the Program.

Client understands that he or she must actively participate in the full Program in order to see results; however, results are not guaranteed. While many of Coach’s past and current clients have experienced wonderful benefits from the Program, and Coach and his/her team will act in their full capacity to ensure your success and happiness in the Program, Coach cannot guarantee results of the Program, and cannot make any representations or guarantees regarding individual results. Client will hold Coach and Program harmless if he or she does not experience the desired results. 

Client agrees that he/she does not have a cause of action, legal remedy, and is not entitled to a refund should he/she not achieve the results desired following completion of the program, as long as Coach delivers the Program as described in Paragraph 1 above, or similar substitutes, upon additional agreement by Coach and Client.

Client agrees to hold Coach harmless should any physical, emotional, or financial injury occur as a direct or indirect result of the Program. The content provided by Coach on his/her website and within the Program is comprised of information that has worked for Coach and other clients, and may or may not be useful to Client in his/her personal business or life. Client understands Coach cannot guarantee results from this Program, and has no expectation of a specific result that he or she holds Coach responsible for. 

 

DISCLAIMER - Dog Training

Handlers & Humans, LLC including the Coping with Canines program and community, does not provide dog training advice or services. Program offers emotional support, education, and coping strategies for dog guardians. While this program may discuss the emotional experience of working with complex dogs, it is not a substitute for professional dog training or behavior consulting.

 

Any discussion of training-related topics is for informational or reflective purposes only and should not be considered professional training guidance. For behavior or training concerns, participants are encouraged to consult with a qualified dog trainer, behaviorist, veterinarian, or veterinary behaviorist.

 

ASSUMPTION OF RISK

YOU MUST ENSURE YOU ARE PHYSICALLY CLEARED BY YOUR PHYSICIAN TO PARTICIPATE IN THE PROGRAM BEFORE PARTICIPATING. If you have any injuries or limitations, please have them cleared by your physician before attempting to participate in the Program.

 

By participating in the Program, you are assuming the risk of participating in it and agree to only participate if medically cleared to do so.  We are not responsible or liable for your participation in the Program. 

 

VOLUNTARY PARTICIPATION

Client understands and agrees that he/she is voluntarily choosing to enroll in Program and is solely responsible for any outcomes or results. While Coach believes in her services and that Program is able to help many people, You acknowledge and agree that Handlers & Humans, LLC is not responsible nor liable to Client should Client sustain any injuries, incur harm, or encounter any negative ramifications. Client agrees that he/she is fully responsible for his/her health and well-being, including participation in Program and any results therein.

 

DISCONTINUATION OF PROGRAM

Program does not provide any medical advice, treatment, or counseling/therapy services to Client. If at any point during Program, Coach believes Client to be in need of therapy treatment or other counseling services, Coach will advise Client of this, and offer to provide a referral to a licensed professional, if Coach knows of one in Client’s geographical area. Client has the right to refuse this referral and ignore the recommendation; however, Client may be asked to discontinue use of Program for their own well-being, until such treatment can be provided. 

If Client has not completed Program at the time of discontinuation, any decisions regarding partial refunds are the sole decision of Coach, and may or may not be offered.

CONFIDENTIALITY AND INTELLECTUAL PROPERTY

Coach respects each client’s privacy, and will not reveal anything said by Client in coaching sessions or in online group without prior written consent from Client, other than in the following scenarios: 

Suspected abuse to another individual or self, with your written permission, fee or contractual dispute, unintentional breach due to electronic or online communication (including but not limited to e-mail, Facebook messenger, Instagram direct messaging, WhatsApp, etc.,), and phone and video recorded sessions.

This Agreement is considered a mutual non-disclosure agreement, meaning both Client and Coach agree not to disclose, reveal, or make use of any confidential information they may learn about either party during discussions, coaching sessions, calls, emails, or otherwise. Such “Confidential Information” includes, but is not limited to, financial information, coaching strategies, exercises, or other methodologies Client learns as a result of working with Coach, plans or outlines for future programs or packages, information contained in documents or any other original work created by Coach, and any and all other intellectual property (discussed below.) Client understands and acknowledges that this information is not to be openly shared with others who have not participated in Coach’s program, and agrees not to share, copy, or distribute any documents or other proprietary information obtained through Program. Client agrees that he or she will be in violation of these Terms of Use if he or she uses any of the Content outlined as his/her own material, or repurposes and uses the Content in his/her own coaching business without express written permission of Coach. Client also understands and agrees he/she will not disclose or use any information provided to Client during coaching sessions, discussions, or otherwise. 

Client and Coach agree that the responsibility to refrain from disclosing or sharing any and all Confidential Information learned as a result of Client working with Coach shall survive the expiration of this Agreement and Coach’s services. This means Client and Coach both agree to continue to keep Confidential Information private, even after the completion of working with Coach. 

Should Client breach this provision and disclose confidential or proprietary information belonging to Coach or another participating in the Program, Client understands additional action may be taken by Coach up to and including legal action.

If any services within Program include sessions via phone, Zoom, Skype, or any other form of online video or audio session, Client understands the risks and potential consequences of such sessions, including but not limited to the possibility that the transmission of information could be distorted, interrupted, or accessed by unauthorized persons. Client gives his/her informed consent to engage in phone or online video sessions as part of his/her coaching package.  

Client also understands that due to the “group” nature of the Program, he/she may also obtain access to or otherwise become exposed to confidential or proprietary information belonging to other clients within the same group program via the community chat board available to all members within the membership portal. Client understands and agrees he/she will not disclose, steal, use, distribute, copy, or otherwise share or use any proprietary or confidential information belonging to another client in the group program. Client understands if he/she violates this provision, he or she may be liable to the third-party group member for infringement. Client will hold Coach harmless from any such third-party action taken against Client for such infringement or disclosure.

The Program and its content, including, but not limited to, Coping With Canines course materials, COPE framework, community discussion boards, prompts, resources, challenges, etc. are intellectual property owned by Jessica Adam and Handlers & Humans, LLC.  Any violations of this term, and all terms contained herein, will be legally pursued to the fullest extent permitted by law.

NO SHARING

You cannot distribute, copy, forward, and/or share the Program or its content with anyone else. Any violations of these Terms of Use will be legally pursued to the fullest extent permitted by law.

 

You may not share your password or login information with anyone. If you share your password or login with anyone who did not purchase the Program, you will be removed from the Program immediately and no refund will be issued. 

 

NO CLAIMS MADE REGARDING RESULTS

Any and all current or past-client testimonials, statements, or examples used by us are simply that: examples. They are not guarantees that you will also experience or receive the same results. Each person and their circumstances are unique and nothing shall be interpreted as a guarantee that you will experience the same results as another client of ours. 

Your Release of Us, Indemnification, Hold Harmless

To the fullest extent permitted by law, Handlers & Humans, LLC expressly disclaims liability for any direct, indirect, and/or consequential damages suffered by you related to your purchase or use of, or participation in, the Program, its materials, our website, or any other information obtained by you from us. By enrolling in the Program, you hereby agree to this limitation of liability and release Handlers & Humans, LLC from any and all claims.

 

By participating in and/or purchasing the Program, you agree to release, forgive, forever discharge, defend, indemnify, and hold harmless Handlers & Humans, LLC, our subsidiaries, employees, agents, contractors, subcontractors, shareholders, directors, officers, coaches, assignees, licensees, and affiliates from any and all claims, suits, actions, charges, demands, liabilities, damages, judgments, and/or costs, related to, or arising out of, your purchase of or participation in the Program and/or your breach of any obligation, warranty, covenant, or representation set forth in these Terms of Use. 

 

By enrolling in the Program, you agree to release us from any and all claims, and further agree to at all times defend, indemnify, and hold harmless Handlers & Humans, LLC as stated in this section herein. 

 

REFUND POLICY - NO REFUNDS

We will do everything within our ability (and within reason) to ensure your satisfaction. Due to the downloadable nature of the Program, refunds will not be issued for the Program once it is purchased. If you have any questions or concerns, or if there is anything we can do to make your experience a more pleasant one, please email Jessica Adam at [email protected].

REFUND POLICY - NO CHARGEBACKS

The Client will not, under any circumstances, issue or threaten to issue any chargebacks to the Company or to the Client’s credit card and/or form of payment (ie, PayPal) for any reason whatsoever related to the Program. In the event of a chargeback, the Company reserves its right to report it to the credit bureaus as a delinquent account. 

ARBITRATION CLAUSE

If you have any complaint or should any issue arise in the use of the Program, please contact us directly first by emailing Jessica Adam at [email protected].

However, if we are unable to amicably resolve your dispute in that manner, you agree that you and Jessica Adam and Handlers & Humans, LLC shall submit your dispute to binding arbitration with the American Arbitration Association, before an arbitrator that is mutually agreed upon, in accordance with the American Arbitration Association’s (“AAA”) rules.

 

By agreeing to this term, you hereby agree and understand that you’re waiving your right to a jury trial in court, which would otherwise be available to you if not for this Arbitration Clause. Should any arbitration hearing need to be held, it shall be held within 10 miles of Fleetwood, Pennsylvania.

 

If the arbitrator issues an award and a judgment is made, the judgment will be binding and will be entered in court in the State of Pennsylvania. The only award that can be issued to you is a refund of any payment made to Handlers & Humans, LLC for the applicable Program. You are not permitted to seek additional damages, including consequential or punitive damages.

 

Limitation of Liability

Jessica Adam and Handlers & Humans, LLC are not responsible or liable in any way for any and all damages you receive directly or indirectly from your participation in the Program. We do not assume liability for damages, injuries, harm, death, misuse of (or failure to properly use) the Program or its content, due to any act, or failure to act, by you. IN NO EVENT SHALL WE BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES.

 

General Payment Terms

When you pay for the Program by credit card or PayPal, you authorize and give permission to Handlers & Humans, LLC to charge your credit or debit card or PayPal account for the amount owed for payment of the Program. When you purchase the Program, your information (i.e. credit card and contact info) may be collected by the third-party merchant Stripe, PayPal, or Kajabi (depending on the payment method you choose at checkout), who may have privacy policies or security practices that are different than ours.  Handlers & Humans, LLC is not responsible for the merchant’s independent policies or practices.

 

Payment Plan Terms / Failed Payment Procedures

Should you choose to purchase the Program via one of our payment plan options at checkout (hereinafter the “Payment Plan”), you are hereby consenting to your credit card being automatically charged 30 days apart for 2 months to complete your total payment. 

 

If you choose the Payment Plan to purchase the Program, you hereby authorize and give permission to Handlers & Humans, LLC to automatically charge your credit card, debit card, or PayPal account, as payment for the Program, for which you will receive an electronic receipt, at the time and interval in which payment is due without any additional authorization from you. 

 

We will not contact you to seek any additional authorization, approval, or permission before charging your card for each installment of the Payment Plan.

By choosing the Payment Plan, you agree and understand that ALL monthly payments are owed in full. There are no exceptions. No refund requests or stop payments will be granted or accepted.

Failed Payment Plan Payments / Re-charge procedures:

By signing up for a payment plan, if one is offered, your card will automatically be re-charged 30 days apart for your remaining payments. Please plan accordingly.

 

If your payment-plan payment fails on the 1st attempt:

In the event that your Payment Plan payment is not successfully made on your due date, your credit card will automatically be re-charged after a 3-day grace period to make your payment for the Program.

 

If your card was accidentally not updated or available to be processed at the time we attempted the initial charge, you’ll have that 3-day grace period to update your card information without any penalty or losing access to the Program.

 

After 2nd failed payment:

Your access to the Program will be temporarily suspended and you will not be able to access the Program at all until you successfully complete your payment. We will attempt to re-charge your credit card in 3 days.

 

After 3rd failed payment:

Your access will still be suspended, pending your successful completion of your owed late payment. In 3 days, we’ll attempt to charge your card.

 

4th and final attempt to make payment:

The 4th attempt is the final attempt to collect your payment before the matter is forwarded to collections. If the 4th payment fails, you will be permanently removed from the Program and no refund will be given. 

 

When choosing the payment plan options, you consent to being responsible for ALL payments owed under the Program terms.

Severability 

The provisions of these Terms of Use shall be deemed severable, and the invalidity or unenforceability of any provision shall not affect the validity and enforceability of any other provision hereof. If any Section, subsection, sentence, or clause of these Terms of Use shall be adjudged illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability shall have no effect on the Terms of Use as a whole or on any Section, subsection, sentence, or clause hereof not expressly so adjudged.

 

Entire Agreement

These Terms of Use contain the entire agreement between you and the Company. There are no other promises or conditions in any other agreement (oral or written) between you and the Company.

 

Applicable Law + Venue

These Terms of Use shall be governed by the laws of the state of Pennsylvania. Any action brought by any party arising out of or from these Terms shall be brought within the Pennsylvania County of Berks.

By purchasing and/or participating in the Program, you implicitly signify your agreement to all of the terms in these Terms of Use.

If you have any questions about the Terms of Use, please contact Jessica Adam at [email protected].

 

 

Handlers & Humans Community Code of Conduct

Handlers & Humans Community spaces are dedicated to providing a place for dog guardians and canine professionals of all kinds to connect, learn from, and support one another. This will be a supportive and harassment-free experience for everyone. 

In this community, we believe that all dog guardians and canine professionals deserve to be supported as they support their dogs and clients.

Harassment of group members will not be tolerated in any form.

Courteous and inclusive discussion of training styles/methods/suggestions is permitted only if training-related feedback is expressly requested, but debate is not permitted. 

This is not a place to debate or belittle the merit of trainers, training methods, tools, etc. as this community are focused on providing support and education surrounding the human emotional health element of the dog training process only. 

Any breech of the Code of Conduct will be taken seriously and may lead to removal from the Program or Community without refund.

Applicability and Scope

This code of conduct applies to all of this community's spaces, including public channels, private channels, threads, direct messages, voice rooms, comment sections, and live events, both online and off. Anyone who violates this code of conduct may be expelled from these spaces at the discretion of Coach.

Toward a Welcoming and Safe Environment

We hope to create an environment in which diverse individuals can collaborate and interact in a positive and affirming way. Examples of behavior that contributes to creating this sort of environment include:

• Using welcoming and inclusive language
• Being respectful of differing views, training styles, & experiences
• Gracefully accepting constructive criticism
• Showing empathy towards other community members
• Only offering feedback on that which is expressly requested by individuals

Anti-Harassment Statement

This community will not tolerate harassment of any kind. Examples of harassment include:

• Offensive comments related to gender, gender identity and expression, sexual orientation, disability, mental illness, neuro(a)typicality, physical appearance, pregnancy status, veteran status, political affiliation, marital status, body size, age, race, national origin, ethnic origin, nationality, immigration status, language, religion or lack thereof, or other identity marker. This includes anti-Indigenous/Nativeness and anti-Blackness, as well as negative comments on training style preferences.
• Unwelcome comments regarding a person's lifestyle choices and practices, including those related to training, food, health, parenting, relationships, drugs, and employment.
• Deliberate misgendering, using inappropriate pronouns, or use of "dead" or rejected names.
• Off-topic sexual images or behavior of any kind
• Physical contact and simulated physical contact (eg, textual descriptions like "hug" or "backrub") without consent or after a request to stop.
• Threats of violence.
• Incitement of violence towards any individual or group, including encouraging a person to commit suicide or to engage in self-harm.
• Deliberate intimidation.
• Stalking or following - online or in the physical world.
• Harassing photography or recording, including logging online activity for harassment purposes.
• Sustained disruption of discussion.
• Unwelcome sexual attention.
• Patterns of inappropriate social contact, such as requesting/assuming inappropriate levels of intimacy with others.
• Continued one-on-one communication after requests to cease.
• Deliberate "outing" of any aspect of a person's identity without their consent except as necessary to protect vulnerable people from intentional abuse.
• Publication of any private communication.
• Publication of any discussions within group spaces.

No screenshots or sharing of information from within the Handlers & Humans Community spaces shall be shared to outside sources for any reason. Sharing of this information will result in an immediate removal from the program and community.

If you have questions or concerns about these issues please feel free to message Coach or ask for an opportunity to explore the issue with Coach.

Reporting

If you are being harassed by a member of our community, notice that someone else is being harassed, or have any other concerns, please contact Jessica Adam via [email protected]. 

Coach will respond to any complaint as promptly as possible. If you do not get a timely response then please put your personal safety and well-being first, and consider logging out until you receive an email response.

This code of conduct applies to our community's spaces, but if you are being harassed by a member of our community outside our spaces, we still want to know about it. We will take all good-faith reports of harassment by our member seriously. This includes harassment outside the space and harassment that took place at any point in time. Coach reserves the right to exclude people from the group and community based on their past behavior, including behavior outside of our spaces and behavior towards people who are not in this community.

Coach reserves the right to reject any report believed to have been made in bad faith. Reports intended to silence legitimate criticism may be deleted without response.

Enforcement Process

Every code of conduct violation report will be treated with seriousness and care. If a member's immediate safety and security is threatened, Coach may take any action that they deem appropriate, up to and including banning the offender from the group or community. In less urgent situations, Coach will discuss the offense with a support team and mutually arrive at a suitable response, which will be shared with the offender privately. Whatever the resolution that they decide upon, the decision of the admins involved in a violation case will be considered final.

We will respect confidentiality requests for the purpose of protecting victims of abuse or harassment. At our discretion, we may publicly name a person about whom we've received harassment complaints, or privately warn third parties about them, if we believe that doing so will increase the safety of our members or the general public. We will not name harassment victims without their affirmative consent.

Consequences

Participants/subscribers of the Program and Community asked to stop any behavior which violates our hold harmless or code of conduct are expected to comply immediately. If a participant continues to engage in these, or other violative behaviors, Coach may take any action they deem appropriate, up to and including expulsion from the community and identification of the participant as a harasser to other members. At the discretion of the admins, or by request, one or more of the parties involved may request to discuss the violation and how to avoid similar situations in the future.

 

By subscribing to Handlers & Humans Community and all of its online, in-person, and live spaces, the Client/Coach agrees to/that:

• Save and hold harmless Handlers & Humans LLC, and all of their affiliates from any and all claims for damages, whatsoever including but not limited to personal injury, loss of property, economic losses, or injury or illness to any canines.
• Not replicate, duplicate or share any and all information, personal details, images or videos contained within Handlers & Humans spaces, without prior written consent.
• Not share any passwords, logins, or confidential information with others.
• Any and all businesses, products, advice and information is provided as an educational tool, and Handlers & Humans, LLC is neither promoting or attesting to the knowledge or abilities of these businesses.

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