Individual Coaching Agreement, Handlers & Humans LLC

Pertains to the following programs:

Single Session Pay What You Can
Care Coaching Intensive
Professional Coaching
Coping With Canines Coaching Tier
Guardian Shift Session

This Agreement is made effective as of the date of purchase, by and between Handlers & Humans LLC (the "Coach") and the purchaser of coaching services (the "Client"). Coach and Client are collectively referred to as the "Parties."

This Agreement governs all individual coaching programs offered by Handlers & Humans LLC, including Single Session (Pay What You Can), Care Coaching Intensive, Professional Coaching, Coping With Canines Coaching Tier, and Guardian Shift Session (each, a "Program").

1. IMPORTANT NOTICE: COACHING IS NOT THERAPY

Program is not a substitute for therapy, counseling services, or any medical or mental health treatment. While Coach is a licensed professional counselor in the Commonwealth of Pennsylvania, Program does not include therapy or counseling services and is not designed to diagnose or treat any mental, emotional, or medical condition. Coach and Client are not entering into a therapeutic or patient-therapist relationship. Client's enrollment does not make Client a patient of Coach.

Program also does not include dog training advice. Coach is not a professional dog trainer and does not claim to be. Nothing in Program substitutes for a personalized consultation with a qualified dog trainer in Client's geographic area.

By agreeing to these terms, Client confirms that Client is not seeking counseling, therapy, or dog training services, understands the difference between coaching and counseling, and does not expect Coach to provide any services other than those described in this Agreement. If Client believes Client may be in need of therapy or counseling, Program is not appropriate for Client.

2. PROGRAM OPTIONS AT A GLANCE

Program	Investment	Payment Timing	Sessions	Between-Session Support
Single Session (Pay What You Can)	$55 to $125 first session, $125 thereafter	In full at purchase	One 45-minute session	None
Care Coaching Intensive	$497	In full at purchase	Four 55-minute sessions	Six weeks via Voxer
Professional Coaching	$225 to $375 per month	Monthly	One 55-minute session per calendar month	Entire commitment period via Voxer
Coping With Canines Coaching Tier	$250 per month	Monthly	One 55-minute session per calendar month	Six months via Voxer
Guardian Shift Session	$97	In full at purchase	One 60-minute session	None. Includes referrals and recommendations document

The table above is a summary only. Full terms for each Program are set out in Section 3 and govern in the event of any conflict.

3. PROGRAM SERVICE DESCRIPTIONS

3.1 Single Session (Pay What You Can)

One 45-minute coaching session held via Zoom.

The sliding scale is available one time per Client. On that first session, Client selects an investment amount between $55 and $125, with the $55 minimum required. Any additional single sessions purchased thereafter are billed at the full rate of $125 per session.

Does not include any other services or communication. No between-session support, no follow-up, and no additional materials are included.

Payment is due in full at the time of purchase. The purchased session is valid for 120 calendar days from the date of purchase. Client forfeits the session if Client does not schedule and attend within that period.

The obligations of Coach and Client are complete upon conclusion of the session.

3.2 Care Coaching Intensive

Six consecutive weeks of coaching access, beginning on the date of purchase.

Includes four 55-minute coaching sessions via Zoom, to be scheduled and held within the six-week period.

Includes six weeks of asynchronous between-session support via the Voxer app, running concurrently with the six-week period.

Includes additional materials provided as appropriate and as determined by Coach.

Payment of $497 is due in full at the time of purchase. Any session not scheduled and completed within the six-week period is forfeited without refund.

3.3 Professional Coaching

One 55-minute coaching session via Zoom per calendar month.

Asynchronous between-session support via the Voxer app for the full duration of the commitment period. Voxer access begins on the date of purchase and ends on the final day of the commitment period.

Clients who do not already have access to Person-Centered Dog Training course materials will have access to those materials during their commitment period only. Additional materials provided as appropriate and as determined by Coach.

Commitment: a three-month minimum commitment is available only to Clients who have completed Level One of Person-Centered Dog Training. All other Clients are required to enter a six-month minimum commitment.

Investment: $250 per month for the three-month commitment (Person-Centered Dog Training alumni only). $225 per month for the six-month commitment (Person-Centered Dog Training alumni only). $375 per month for the six-month commitment (all other Clients).

Payment is billed monthly on the calendar date of sign-up for the full length of the commitment period.

3.4 Coping With Canines Coaching Tier

One 55-minute coaching session via Zoom per calendar month.

Asynchronous between-session support via the Voxer app for the full six-month commitment period. Voxer access begins on the date of purchase and ends on the final day of the sixth month.

Client will also have access to the Coping With Canines Community and the Coping With Canines course for the duration of the six-month commitment only.

Commitment: six months. No shorter commitment is available for this tier.

Investment: $250 per month, billed monthly on the calendar date of sign-up for six months.

3.5 Guardian Shift Session

One 60-minute coaching session held via Zoom to complete an assessment and discuss the results.

Coach will provide a personalized referrals and recommendations document, delivered by email within 48 hours of the session.

Does not include any other services or communication outside of the live session and the recommendations document.

Payment of $97 is due in full at the time of purchase. The purchased session is valid for 120 calendar days from the date of purchase. Client forfeits the session if Client does not schedule and attend within that period.

The obligations of Coach and Client are complete once the session concludes and the recommendations document has been sent by email.

4. PAYMENT TERMS

4.1 Programs Paid in Full at Purchase

Single Session (Pay What You Can): $55 to $125 Client-selected on the first session, $125 for any session thereafter
Care Coaching Intensive: $497
Guardian Shift Session: $97

For these Programs, the full amount is due and payable at the time of purchase and prior to the start of any session.

4.2 Programs Billed Monthly

Professional Coaching: $250 per month for the three-month commitment (Person-Centered Dog Training alumni only); $225 per month for the six-month commitment (Person-Centered Dog Training alumni only); $375 per month for the six-month commitment (all other Clients)
Coping With Canines Coaching Tier: $250 per month, billed monthly for six months

For these Programs, Client is not required to pay the full program total upfront. Payment is charged on the calendar date of sign-up each month for the length of the commitment. Client remains responsible for every monthly payment within the commitment period, whether or not Client attends the session for that month or utilizes Voxer support.

4.3 General Payment Provisions

Client agrees to render payment via Kajabi Payments at the time of purchase or upon receipt of invoice. If Client has not paid in full for a given month, the session for that month will not be held. If an invoice or balance is not paid in full prior to a scheduled session start time, Coach reserves the right to cancel the session.

Client will not, under any circumstances, issue or threaten to issue a chargeback to Coach or through Client's credit card company or payment processor for any reason related to Program. In the event of a chargeback, Coach reserves the right to report the account to credit bureaus as delinquent and to pursue collection of amounts owed.

5. BETWEEN-SESSION SUPPORT

Where a Program includes between-session support, that support is provided exclusively through the Voxer app. Client is responsible for downloading Voxer and connecting with Coach within the app in order to access this support.

Support is asynchronous. Coach responds to Voxer messages within two business days. Business days are Monday through Thursday. Coach does not monitor Voxer on Fridays, weekends, or holidays, and is not available for live or emergency communication.

For urgent medical or behavioral concerns involving your dog, contact your veterinarian or an emergency veterinary clinic. For personal mental health emergencies, contact 988 or your local emergency services.

Client may use between-session support at Client's sole discretion. Coach is not obligated to initiate, prompt, or remind Client regarding the availability or use of this support. Client's decision not to use between-session support does not constitute a breach of this Agreement, does not create any follow-up obligation for Coach, and does not entitle Client to a refund, credit, or extension. Any non-use of this service is deemed a voluntary decision by Client.

Between-session support ends automatically on the final day of the applicable Program period and does not roll over.

6. SCHEDULING, CANCELLATION, AND ATTENDANCE

6.1 Client Responsibility for Scheduling

Client bears sole responsibility for scheduling all one-on-one coaching sessions, whether through direct communication with Coach or through the scheduling application provided (Calendly). Coach is not obligated to schedule, reschedule, or remind Client of upcoming or unscheduled sessions. Reminders are not guaranteed.

Failure by Client to schedule sessions within the applicable Program period does not entitle Client to a rollover, credit, extension, or refund of unused sessions unless expressly agreed in writing by Coach.

6.2 Cancellation and Rescheduling

If Client is unable to attend a scheduled session, Client agrees to cancel or reschedule at least 24 hours in advance. Where 24 hours or more notice is given, Coach will work with Client to reschedule within the applicable Program period. Where less than 24 hours notice is given, the session is forfeited.

Coach may, at Coach's sole discretion, waive forfeiture on a case-by-case basis. Any such waiver is a courtesy, is never guaranteed, and does not establish a pattern or entitlement for future occurrences.

6.3 Late Arrival

Client may arrive up to 15 minutes late for a scheduled session. Arrival more than 15 minutes after the scheduled start time is treated as a no-show and Coach will end the call. If Client communicates in advance that Client will be more than 15 minutes late, Coach will determine at Coach's discretion whether the session will still be held.

A session will not extend beyond its originally scheduled end time, regardless of when Client arrives, and fees are not prorated to reflect a shortened session caused by Client's late arrival.

6.4 No-Show

If Client does not attend a scheduled session and provides no advance notice, Client forfeits that session. No additional fee is charged for the missed session, and no refund or credit is issued for it.

Coach may, at Coach's sole discretion, offer Client a replacement session. Any such offer is a courtesy and is never guaranteed. Client is fully responsible for tracking scheduled sessions and attending on time.

6.5 Rescheduling by Coach

If Coach needs to reschedule a session, Coach will provide as much advance notice as reasonably possible and will reschedule to a mutually agreeable time.

7. REFUND POLICY

Coach does not offer refunds once Client has viewed Program materials, scheduled or attended a coaching session, or engaged with between-session support. Client agrees that Client is not entitled to a refund once payment has been issued to Coach, except as expressly stated in this Section 7.

If Coach determines that Program is not an appropriate service for Client, for any reason and at any time, Coach will issue a partial refund prorated to the unused portion of the Program.

If Coach experiences an unforeseen event rendering Coach unable to deliver Program, Client may be entitled to a partial refund on a case-by-case basis, based on the portion of Program not delivered. Reasonable or minor modifications to Program made by Coach do not constitute an inability to deliver services and do not qualify Client for a refund.

Client agrees that changing their mind about Program, failing to follow through, misunderstanding the details of Program, or not experiencing a desired or expected result does not entitle Client to a refund.

Sessions purchased under the Single Session (Pay What You Can) and Guardian Shift Session Programs are valid for 120 calendar days from the date of purchase. Sessions purchased under the Care Coaching Intensive must be scheduled and completed within the six-week Program period described in Section 3.2. Sessions not completed within the applicable period are forfeited without refund.

For Programs billed monthly, Client is responsible for the full commitment period. Monthly payments already made are non-refundable, and early termination by Client does not relieve Client of the remaining payments within the commitment period.

8. CONFIDENTIALITY

8.1 Coach's Obligations

Coach respects Client privacy and will not reveal anything shared by Client during coaching sessions or between-session support without consent from Client, except in the following circumstances:

Suspected abuse of, or danger to, a child, an elder, another individual, or Client (Jessica Adam is a mandated reporter of suspected abuse)
Where Client has given written or verbal permission
In the event of a fee or contractual dispute
Where disclosure is required by law, subpoena, or court order
Unintentional breach arising from electronic or online communication, including but not limited to email, Voxer, direct messaging, and Zoom chat

8.2 Mutual Non-Disclosure

This Agreement operates as a mutual non-disclosure agreement. Both Parties agree not to disclose, reveal, or make use of any confidential information learned during discussions, coaching sessions, calls, messages, or otherwise. Confidential Information includes but is not limited to financial information, coaching strategies, exercises and methodologies, plans or outlines for future programs, information contained in documents or original works created by Coach, and any other intellectual property described in Section 11.

The obligation to refrain from disclosing Confidential Information survives the expiration or termination of this Agreement. Should Client breach this provision and disclose confidential or proprietary information belonging to Coach or to another Program participant, Coach may take further action, up to and including legal action.

8.3 Electronic and Video Communication

Where Program includes sessions by Zoom or communication by Voxer or other online platforms, Client understands and accepts the risks inherent in electronic communication, including the possibility that a transmission could be distorted, interrupted, or accessed by unauthorized persons. Client gives informed consent to participate in online video sessions and asynchronous messaging as part of Program.

9. TESTIMONIALS AND MARKETING

Client grants Coach an ongoing, non-exclusive right to use anonymized content arising from the coaching relationship for the purpose of promoting and marketing Program across social media, advertising, Coach's website, newsletters, and to prospective clients. Anonymized content includes written or screenshotted communications, including Voxer messages and direct messages.

Before any such use, Coach will remove or obscure Client's name, image, handle, and any other directly identifying information. No further permission is required from Client for the use of anonymized content, and Client will not receive compensation for such use.

Client may opt out of the use of their anonymized content at any time by notifying Coach in writing. Coach will honor the request going forward but is not obligated to remove materials already published.

Coach will never share Client's name, image, likeness, or other identifying information publicly without Client's express written consent. Coach may invite Client to provide a testimonial at points during the coaching relationship, typically at a midpoint check-in and at conclusion, through a form in which Client specifies what Coach may and may not share. Client is free to decline, to limit what Coach may use, or to withhold identifying information, and any of these choices has no effect on Client's participation in Program or the services Client receives.

10. RECORDING, TRANSCRIPTION, AND SESSION SUMMARIES

Coach uses Zoom's automated transcription and note-taking features to generate a written summary of each coaching session. Coach adds that summary to a shared coaching document accessible to Client, for Client's review and reference throughout the coaching relationship. Client's participation in a session constitutes consent to this transcription.

Transcription is performed by Zoom and processed on Zoom's systems. Transcripts and any associated recordings are retained by Zoom in accordance with Zoom's own retention practices, which are outside Coach's control. Client understands that session content is subject to Zoom's applicable terms of service and privacy policy.

Client may opt out of transcription at any time by notifying Coach in advance of a session or at the start of a session. Where Client opts out, no automated transcript or summary will be generated for that session.

Coach will advise Client in writing in advance of any session that Coach intends to record beyond this automated transcription. Client may not record any session with Coach, for any reason, at any time.

11. INTELLECTUAL PROPERTY

Coach has created original creative works in connection with Program. Coach retains all copyright and other intellectual property rights in all original and derivative content associated with Program, whether created before working with Client or specifically for Client. This includes but is not limited to documents, charts, emails, graphs, products, systems, processes, handouts, worksheets, tutorial videos, trade secrets, marketing and advertising strategies, guides, and any other original work created by Coach.

Client is granted a limited, revocable, non-transferable license to read and use the materials provided in Client's own business and life, as instructed or permitted by Coach. Nothing in this Agreement transfers ownership of any intellectual property from Coach to Client or grants any license beyond what is expressly provided.

As a licensee, Client agrees that Client will not: (a) copy, edit, distribute, duplicate, or appropriate any content obtained through Program without Coach's written permission; (b) post, distribute, sell, assist others in selling, manipulate, or otherwise exploit any portion of Program or its content without Coach's written permission; or (c) share purchased materials, information, or content with any person who has not purchased them.

If such conduct is discovered or reasonably suspected, Coach reserves the right to immediately end Client's participation in Program and revoke access to any materials, without refund, and to pursue any actionable infringement or misuse to the full extent of the law.

12. CLIENT AND COACH COMMITMENTS

12.1 Client Commitments

Participate fully in coaching sessions and all other parts of Program to the best of Client's ability
Promptly inform Coach of any issues or difficulties Client experiences with Program
Complete payment in accordance with Section 4
Schedule sessions independently, without Coach intervention or reminders
Download Voxer and connect with Coach where Program includes between-session support
Use between-session support at Client's own discretion, without Coach intervention or reminders

12.2 Coach Commitments

Participate fully and attentively in coaching sessions and all other parts of Program to the best of Coach's ability
Support Client to the best of Coach's ability, using suitable methodologies in accordance with Client's needs and Coach's training
Conduct all coaching sessions via Zoom
Maintain Client confidentiality in accordance with Section 8
Refrain from disclosing to any third party that the Parties are in a coaching relationship, without Client's express permission

13. NO MEDICAL ADVICE AND NO GUARANTEES

Program provides coaching services only, separate and apart from Coach's professional counseling practice. Program is not medical advice, is not a substitute for mental health treatment, and is not intended to diagnose, cure, treat, or prevent any medical or mental health condition.

Coach encourages Client to consult a physician or licensed therapist if Client believes Client may benefit from those services. Coach assumes that each individual purchasing Program has determined, with any professional input Client considers necessary, that a coaching program is appropriate for Client at this time.

Client understands that active participation is necessary to see results and that results are not guaranteed. Coach makes no representations or guarantees regarding individual outcomes and makes no guarantee of any particular financial outcome. Any testimonials or examples describing the results of other clients are individual and results will vary.

All services under this Agreement are provided on an "as is" basis, without guarantees, representations, or warranties of any kind, including warranties relating to quality, non-infringement, fitness for a particular purpose, merchantability, or course of performance. Client will hold Coach and Program harmless if Client does not experience the results Client desired, provided Coach has delivered Program substantially as described in Section 3.

14. VOLUNTARY PARTICIPATION AND ASSUMPTION OF RISK

Client is voluntarily choosing to enroll in Program of Client's own free will and is solely responsible for Client's own outcomes and results. Client acknowledges that Jessica Adam and Handlers & Humans LLC are not responsible or liable should Client sustain injury, incur harm, or encounter negative consequences in connection with Program. Client is fully responsible for Client's own health and wellbeing.

Client certifies that Client has obtained, or will obtain, medical clearance from Client's physician prior to beginning any fitness, exercise, diet, health, or wellness-related activity in connection with Program. If Client elects not to obtain such clearance, Client accepts the potential consequences and agrees not to hold Coach responsible.

15. INDEMNIFICATION AND LIMITATION OF LIABILITY

Client agrees at all times to defend, fully indemnify, and hold harmless Coach and any affiliates, agents, team members, or other parties associated with Coach from any causes of action, damages, losses, costs, or expenses, including attorney's fees, incurred as a result of Client's use of Program or arising from Client's actions as a direct or indirect result of participation in Program.

Notwithstanding anything to the contrary in this Agreement, Client's sole and exclusive remedy for negligence, failure to perform, or breach by Coach is a refund of the amount paid but not yet earned under this Agreement. IN NO EVENT SHALL COACH BE LIABLE TO CLIENT FOR ANY INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

16. DISCONTINUATION OF PROGRAM

If at any point during Program Coach believes Client to be in need of medical care, therapy, counseling, or other treatment falling outside the scope of coaching, Coach will advise Client to seek out a licensed professional in Client's geographic area. Coach may, but is not obligated to, provide the name of a specific provider. Client has the right to decline to act on this recommendation. Client may, however, be asked to discontinue Program for Client's own wellbeing until such treatment can be obtained.

Coach reserves the right to terminate the coaching relationship and discontinue services where Coach determines that more appropriate services are necessary. Where Program is discontinued before completion, any decision regarding a partial refund rests solely with Coach and is not guaranteed.

17. DISPUTE RESOLUTION

Should a dispute arise between the Parties, the Parties agree first to attempt resolution through good-faith negotiation and discussion. Client agrees that failure to achieve a desired result is not a basis for a dispute and that Client does not hold Coach responsible for any specific result, including results achieved by other clients of Coach.

If the Parties are unable to reach an informal resolution, all disputes will be submitted to arbitration administered by the American Arbitration Association, to be conducted within 50 miles of Fleetwood, Berks County, Pennsylvania, within a reasonable time. Both Parties agree to participate in good faith, including the exchange of any relevant materials, documents, or information. The arbitrator's decision is final and binding, is not subject to appeal, and is enforceable in any court of proper jurisdiction.

18. GENERAL PROVISIONS

18.1 Governing Law

This Agreement is governed by and construed under the laws of the Commonwealth of Pennsylvania, regardless of conflict of law principles and regardless of Client's location.

18.2 Force Majeure

Where circumstances beyond the reasonable control of either Party, including acts of God such as fire, explosion, earthquake, flood, or hurricane, as well as pandemic, hostilities, war, invasion, curtailment or interruption of transport, threats or acts of terrorism, government travel advisories, labor strike, or civil disturbance, make performance inadvisable, illegal, or impossible, the affected Party's performance is extended without liability for the period of the delay or inability to perform.

18.3 Severability

The provisions of this Agreement are severable. The invalidity or unenforceability of any provision does not affect the validity or enforceability of any other provision. If any section, subsection, sentence, or clause is adjudged illegal, invalid, or unenforceable, that determination has no effect on the Agreement as a whole or on any other portion of it.

18.4 Amendments and Entire Agreement

This Agreement may not be altered, amended, changed, extended, or waived except by written addendum signed by both Parties or by a person authorized to sign on behalf of a Party.

This Agreement constitutes the entire agreement between the Parties and supersedes all prior agreements, discussions, correspondence, and proposals. If a portion of Program or an expectation is not included in this Agreement, it does not apply and is not included within Program. Client acknowledges that Client has had the opportunity to ask questions of Coach and is in full agreement with the terms set out here.

19. ACKNOWLEDGEMENT AND CONSENT

By entering Client's name and date on the checkout page, checking the agreement box, and purchasing Program, Client voluntarily confirms that:

Client understands Program is coaching, and is not therapy, counseling, mental health treatment, or dog training
Client is not seeking therapy, counseling, or mental health treatment through Program
Client is not seeking dog training services through Program
Client is enrolling in Program voluntarily and of Client's own free will
Client has read and understands all terms and conditions set out in this Agreement
Client gives informed consent to receive coaching services from Coach on the terms described here
Client agrees to abide by all terms and conditions of this Agreement